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Our Terms & Conditions Protect Your Account

When you open an account at luna link, you're agreeing to the rules that keep your deposits, withdrawals and gameplay secure.

Account creation and eligibilityPayment and withdrawal policiesDispute and refund procedures
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luna link Our Terms & Conditions Protect Your Account
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Reach Us About Your Terms Questions

Live Chat Open the chat bubble in the lobby between 08:00 and 23:00 Jakarta time, seven…
Email Support Send your question to our support inbox and include your account email and the…
In-Account Help Tap the Help menu from your account dashboard to browse FAQs about terms, deposits…
HOW WE PROTECT YOU

Your Data, Your Account, Your Control

Data Security

We encrypt all account data in transit and at rest.

Cookie Use

We use cookies to keep you logged in, remember your gameplay preferences and prevent fraud.

Account Verification

When you open an account or request a withdrawal over a certain threshold, we ask for ID verification.

Data Retention

We keep your account history, payment records and gameplay logs for seven years to resolve disputes and meet regulatory requirements.

Request Changes

You can ask us to correct your profile details, export your account data or request account closure anytime.

Contact for Policy

If you have concerns about how we handle your data or apply these terms, reach out to our support team…

Terms & Conditions FAQ

Our system flags duplicate accounts using your email, phone and payment method. Both accounts will be suspended and any funds held until we verify you're a single person. One account per person is required by our terms and local gaming rules.

Yes, you can withdraw any time. Your deposit sits in your account wallet as cash; you're not required to play it before withdrawing. Withdrawal processing takes one business day after we verify your payment method and account status.

If your DANA, OVO, GoPay or QRIS transfer fails, we'll show you the error code in your wallet history and refund any charge within 24 hours. Check your bank or payment app to confirm the money left your account before contacting us.

Deposit and withdrawal limits depend on local law and your payment method. DANA, OVO and GoPay typically have daily transaction ceilings; QRIS transfers are usually unlimited. Your account dashboard shows your current limits; contact support if you need to adjust them.

We collect your email, phone, name and ID to verify your age, prevent fraud and comply with anti-money-laundering rules. We use this data only to manage your account and won't sell it. You can request a copy of your data or ask us to delete it anytime.

Open the Account menu, scroll to Preferences, and select Close Account. You'll be asked to confirm; once closed, your account cannot be reopened. Any remaining balance is withdrawn to your registered payment method within two business days.

Contact our support team with your transaction ID or game session ID and explain the issue. We'll review your account logs and payment records and respond within 48 hours with an explanation or corrective action. Escalations are reviewed by a second team member for fairness.

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