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How luna link protects your privacy and account

We keep your personal information and payment details secure from the moment you open an account.

End-to-end encryption on all transactionsNo sale of personal data to marketersFull transparency on what we collect and why
luna link How luna link protects your privacy and account
CONTACT US ANYTIME

Reach our privacy team when you need answers

Email Support Send questions about your data, deletion requests or privacy concerns to [email protected].
Live Chat — Jakarta & Surabaya Hours Open the chat widget in your account dashboard Monday to Friday, 09:00–21:00 Indonesia time.
Account Settings Update your contact information, review login activity and manage notification preferences directly in your…
DATA SECURITY PRACTICE

How we secure and manage your information

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS use TLS 1.3 encryption.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Account Verification

When you request a withdrawal, we verify your identity by matching the bank account or e-wallet holder name to your…

Retention & Deletion

We keep your data only as long as needed to run your account and meet legal obligations.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS), identity-verification partners and where required by Indonesian law enforcement.

Policy Changes

If we update this privacy policy, we notify you by email at least 30 days in advance.

Privacy questions players ask us most

Yes. Log into your account, go to Account > Privacy & Security and select Export My Data. We'll email you a complete record of your profile, transaction history and preferences within 7 days. You can also request this via [email protected].

When you close your account, we stop active processing within 24 hours. Non-essential data is deleted within 30 days. We retain records needed for dispute resolution, taxation and anti-money-laundering compliance for two years where local law permits.

We never store your full wallet credentials. Payment processors handle your DANA ID, OVO number, GoPay handle or QRIS reference directly. We log only the last four digits and transaction timestamp for your account statement. This separation reduces fraud risk.

Yes. Every promotional email includes an Unsubscribe link at the bottom. You can also disable marketing communications in Account > Notifications > Email Preferences. Transaction and account alerts remain active for security.

Contact [email protected] immediately or use live chat Monday–Friday, 09:00–21:00 Indonesia time. Provide details of the suspected breach. We'll reset your password, review your login history and confirm your funds are secure.

No. We do not sell your personal information. We share only essential details with payment processors and identity-verification services necessary to complete your transactions. All partners sign strict confidentiality agreements.

We retain transaction records for your account lifetime. After closure, we keep records for up to two years to resolve disputes and meet regulatory requirements. You can export your statement anytime before account deletion.