Your Legal Questions Answered
Yes. Contact our support team via email with a formal data access request. Include your account email. We compile your registration details, account history, deposit and withdrawal records, and send them within 14 days. This covers all DANA, OVO, GoPay and QRIS transactions linked to your account.
Transaction records are kept for 24 months after the payment clears. This allows us to reconcile deposits and withdrawals with your payment provider. After 24 months, records are archived but can be recovered if needed for audit or dispute resolution.
Visit the login page and click 'Forgot Password'. A reset link is sent to your registered email. Follow the link to create a new password. If you no longer have access to that email, open live chat with proof of account ownership and our team will verify and help you recover access.
No. We do not sell or share your personal data with marketing partners or third-party services. Payment data is shared only with DANA, OVO, GoPay and QRIS providers to process your deposits and withdrawals. All other data stays within luna link systems.
Contact support and request account closure. We deactivate your login and payment methods immediately. Your data is retained for 12 months after closure in case of chargebacks or disputes. After that period, we delete your records unless local law requires longer retention.
Every withdrawal sends a verification email to your registered address. You must click the confirmation link within 1 hour to approve the cashout. Once confirmed, funds are sent to your DANA, OVO, GoPay or QRIS account. This two-step process prevents unauthorised cashouts.
Your connection is encrypted using SSL regardless of your network. Sessions timeout after 30 minutes of inactivity for security. If you're on public Wi-Fi, log out manually when you finish. We recommend enabling two-step verification in your account settings for extra protection.
